Responsible Gaming at Captain Spins Casino
At Captain Spins Casino, we are deeply committed to providing a safe, fair, and enjoyable gaming environment for all New Zealand players. We believe that gambling should always be a form of entertainment, never a financial strategy or a way to escape personal problems. Our responsible gaming programme is designed to give you full control over your play, every step of the way.
Our Commitment to Safe Play in New Zealand
Captain Spins Casino operates under strict licensing requirements and upholds responsible gambling standards that align with New Zealand consumer protection expectations. We invest in industry-leading tools and partnerships with problem gambling organisations to ensure our players receive the support they need, whenever they need it.
Responsible Gaming Tools Available to You
We provide a comprehensive set of player protection tools accessible directly from your account dashboard:
- Deposit Limits: Set daily, weekly, or monthly deposit caps to manage how much money you load into your account.
- Loss Limits: Define the maximum amount you are comfortable losing within a chosen timeframe.
- Session Time Limits: Restrict how long you play in a single session to keep your gaming balanced.
- Reality Checks: Receive on-screen reminders at regular intervals showing how long you have been playing.
- Cool-Off Periods: Take a short break of 24 hours, 7 days, or 30 days without fully closing your account.
- Self-Exclusion: Exclude yourself from Captain Spins Casino for a set period or permanently if you feel your gambling is becoming a concern.
Recognising Problem Gambling
Problem gambling can affect anyone. It is important to recognise the warning signs early. Ask yourself the following questions:
- Do you spend more money on gambling than you can afford?
- Do you chase losses by placing more bets?
- Does gambling interfere with your work, relationships, or daily responsibilities?
- Do you feel anxious, irritable, or restless when you are not gambling?
If you answered yes to any of these questions, we strongly encourage you to use our self-exclusion tools and reach out for professional support.
Support Resources for New Zealand Players
Several organisations in New Zealand provide free, confidential help for people affected by gambling harm:
- Problem Gambling Foundation of New Zealand: www.pgf.nz
- Gambling Helpline: Call or text 0800 654 655, available 24 hours a day, 7 days a week.
- Lifeline Aotearoa: 0800 543 354 for general mental health and crisis support.
Protecting Young People
Captain Spins Casino strictly prohibits anyone under the age of 18 from registering or playing on our platform. We recommend that parents and guardians use filtering software such as Net Nanny or Cybersitter to prevent minors from accessing online gambling sites.
Frequently Asked Questions
How do I set a deposit limit at Captain Spins Casino?
Log in to your account, navigate to the Responsible Gaming section in your profile settings, select Deposit Limits, choose your preferred timeframe, and enter your desired limit. Changes to lower limits take effect immediately, while increases require a cooling-off period.
Can I reverse a self-exclusion at Captain Spins Casino?
Self-exclusions are taken very seriously. A temporary cool-off period can be lifted after it expires, but a full self-exclusion requires a mandatory waiting period and a formal review before it can be reconsidered. Permanent exclusions cannot be reversed.
What should I do if I think a friend or family member has a gambling problem?
Encourage them to contact the Gambling Helpline on 0800 654 655, which also offers support to friends and family members. You can also reach out to the Problem Gambling Foundation of New Zealand for guidance on how to approach the conversation and access professional counselling services.